Pricing
• Rentals are priced for up to an 8 hour rental period. Each additional day is 50% off.
• Overnight rentals are an additional price. (Rentals must be in a gated backyard).
• Prices are subject to change without notice.
• Pricing on misquotes will not be honored.
• Promo codes, special pricing, promotions and/or package deals can not be combined.
• New Promotions can not be applied to existing orders.
Payments
• Rentals are priced for up to an 8 hour rental period. Each additional day is 50% off.
• Overnight rentals are an additional price. (Rentals must be in a gated backyard).
• Prices are subject to change without notice.
• Pricing on misquotes will not be honored.
• Promo codes, special pricing, promotions and/or package deals can not be combined.
• New Promotions can not be applied to existing orders.
Deposits
Deposits are non-refundable
• A 50% deposit is required to reserve your item(s). All deposits are non-refundable.
Cancellation Policy
• Deposits will be forfeited for any canceled orders. Any additional payments will be refunded.
• Party Llama Rentals has the right to cancel any order at any time if we consider the order a high risk rental or if the delivery area is not safe to leave rental equipment.
Delivery & Pick-Ups
• All rentals are delivered and picked up by Party Llama Rentals staff only. (NO customer pickup option)
• Delivery fees may apply.
• Jumpers/ bounce houses are to be delivered on the date of the event.
• Delivery times start at 8am to 12pm. Pick up time starts at 7pm to 9pm.
• Overnight rentals pick up time starts at 8am until 2pm.
Delivery Service Hours
Delivery service hours are as followed (Subject to change without notice)
• Standard Delivery Hours are 8am to 12pm (No Extra Charge)
• Standard Pick up Hours are 7pm to 9pm (No Extra Charge)
If you would like to request a specific time frame, a fee applies.
* Churches and Corporate events please call the office to arrange specific delivery or pick up times.
• We will contact you the day prior to your delivery date to give you a two hour delivery window time
• All rentals are picked up the same day of your event between 7pm-9PM. Your driver will contact you before arrival.
• An additional fee will apply for time sensitive deliveries and after hours pickups. Time sensitive deliveries after hours pickups and are subject to availability.
• Last minute orders may be subject to a rush order fee.
Before Delivery
Before Party Llama Rentals team arrives at your event’s location please be sure of the following:
• There is a wide, clear path of 4ft wide to your desired drop off location.
• Set up space for Canopies and/or Jumpers must be clear of any objects and overhanging power lines/tree branches before delivery staff arrives for setup.
• Sprinkler systems must be turned OFF if bounce houses or canopies are placed on grass (cleaning fee added if DRY Jumper gets wet)
• Cash payment is due upon delivery if the balance has not been paid with a credit card 24hrs before the event date. Please have the exact amount due, as delivery staff do not carry change.
Before Pick-Up
• All concessions must be rinsed out and free of any stuck on food or debris.
• All decorations must be taken off Canopies and Tents.
Weather
In the event of extreme weather (heavy rain, high wind, etc.,) customers and Party Llama Rentals have the right to cancel your order. If rentals are left during bad weather, lessee is liable for any damage that may accrue to rental equipment, personal property, or injuries to customer or customers guest.
